Privacy Policy

Privacy policy the SCEA CHÂTEAU DE PANERY

The SCEA CHÂTEAU DE PANERY is committed to protecting your personal data and undertakes to collect and process your data in accordance with the amended French Act No. 78-17 of 6 January 1978 and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

WHO IS THE DATA CONTROLLER?

The SCEA CHÂTEAU DE PANERY is responsible for processing your personal data.

WHAT TYPES OF PERSONAL DATA MIGHT WE COLLECT?

We may collect personal data either directly from you or automatically on our Website.

PERSONAL DATA THAT YOU PROVIDE DIRECTLY

You may be asked to directly provide us with your personal data when:

  • We have established a contractual or pre-contractual relationship with you (e.g. you have ordered one of our products or services);
  • You create an account on our Website;
  • You ask us to contact you;
  • You request one of our catalogues;
  • You fill in a form in order to download a document.

In this context, the following types of personal data may be collected:

  • Personal data relating to your identification (last name, first name, civil status, nationality, date of birth, etc.)
  • Personal contact data (postal address, email address, telephone number, etc.)
  • Data relating to your personal/professional life (preferences, order history, company, job title, etc.)
  • Economic and financial data (means of payment, etc.)


WHAT IS THE PURPOSE OF THE PROCESSING?

Your personal data are processed or may be processed for the following purposes:

  1. THE MANAGEMENT AND MONITORING OF OUR CONTRACTUAL OR PRE-CONTRACTUAL RELATIONSHIP
  • Negotiations
  • Processing requests for quotes
  • Processing orders
  • Invoicing
  • Managing unpaid bills and disputes
  1. THE OPERATION, DEVELOPMENT AND MANAGEMENT OF OUR CUSTOMER/PROSPECT DATABASES
  • Sending newsletters
  • Sales prospecting
  • Organising competitions
  • Processing your requests to exercise your rights
  • Managing registrations and checking conditions are complied with when opening a customer account
  • Managing contact requests
  • Organising business appointments
  1. IMPROVING OUR SERVICES AND CUSTOMISING OUR SERVICES TO YOUR PROFILE
  • Producing statistics
  • Conducting satisfaction surveys
  • Managing subscriptions to newsletters / e-newsletters
  • Analysing connection and browsing data for the purpose of targeted advertising concerning the Website's services
  1. COMPLIANCE WITH LEGAL OBLIGATIONS


WHAT IS THE LEGAL BASIS FOR THE PROCESSING CARRIED OUT ON YOUR PERSONAL DATA?

We only process your personal data if the processing operation(s) can be justified according to one of the following four (4) legal grounds:

  1. THE PROCESSING IS REQUIRED FOR THE FULFILMENT OF A CONTRACT OR THE EXECUTION OF CONTRACTUAL MEASURES TAKEN AT YOUR REQUEST

This is notably the case when the purpose of the data processing operation is to manage the order(s) you have placed with us or when you have requested a quote from us.

  1. THE PROCESSING IS REQUIRED TO COMPLY WITH A LEGAL OBLIGATION
  2. THE PROCESSING CONSTITUTES A LEGITIMATE INTEREST FOR US

In cases where we have a legitimate interest in processing your personal data, we take care to avoid any conflict with your interests or your fundamental rights and freedoms. Furthermore, we ensure you have the right to object to the processing of your personal data, at the time they are collected and subsequently, if you can demonstrate legitimate grounds, when the purposes of that processing are related to commercial prospecting.

If you are a private individual, we have a legitimate interest in processing your personal data if:

  • You are one of our customers and we would like to send you information and marketing campaigns about products or services that are similar to the one(s) you have already purchased from us.

Legitimate interest: exploitation and development of our sales database.

  • You are one of our customers or prospects and we would like to carry out internal analyses.

Legitimate interest: exploitation and development of our sales database.

  • You ask us to contact you;

Legitimate interest: managing requests from our customers/prospects.

If you are a professional, we have a legitimate interest in processing your personal data if:

  • You are one of our customers or prospects and we would like to send you information and marketing campaigns about products or services and/or we wish to carry out internal analyses.

Legitimate interest: exploitation of our sales database.

  • You ask us to contact you;

Legitimate interest: managing requests from our customers/prospects.

  1. YOU HAVE CONSENTED TO THE PROCESSING OF YOUR PERSONAL DATA.

If you are a private individual, this is the case when:

  • You are one of our customers and we would like to send you information and marketing campaigns about products and services that are not similar to the one(s) you have already purchased from us.
  • You are one of our prospects and we would like to send you information and marketing campaigns about our products and services.
  • You are one of our customers or prospects and we would like to send you news and information about our partners.
  • We wish to transfer your personal data to partners or trusted third parties.

If you are a professional, this is the case when we wish to transfer your personal data to partners or trusted third parties.


ARE YOU OBLIGED TO PROVIDE YOUR PERSONAL DATA?

All the personal data that you are required to provide us with are marked with asterisks in our data-collection forms, or identified as mandatory/required. If you choose not to provide us with “required” personal data, we will be unable to provide you with the service you requested (contact request, order processing, etc.).


WHO ARE THE RECIPIENTS OF YOUR PERSONAL DATA?

Your personal data is used by the relevant departments in our company. Our partners may also receive your personal data, if you have agreed to this. We may also use trusted third parties such as IT service providers, who may receive your personal data. Finally, we may also share your data with our suppliers, either because you have consented to this or because this is needed in order to fulfil a contract or service you have requested from us. Some of these trusted third parties and suppliers may be located outside the European Union. Where necessary, appropriate safeguards have been put in place, in particular through the inclusion of the standard data protection clauses adopted by the European Commission.


HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We store your personal data:

  • For the time needed to perform the operations for which they were collected, in accordance with the legislation and regulations in force;
  • In the case of sales prospecting, for a maximum of three years from the last effective contact with the prospect;
  • For the time required to fulfil our legal obligations. For example:
  • Contracts or agreements concluded as part of a business relationship are kept for the duration of that business relationship and for a period of 5 years following the end of the business relationship;
  • Contracts concluded by electronic means are kept for a period of 10 years as of the delivery or fulfilment of the service;
  • Bank documents are kept throughout the business relationship and for a period of 5 years following the end of the business relationship;

 

WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?

You have the right to access, delete and rectify your personal and limit the processing operations performed on your data, as well as the right to data portability and the right to define general and specific directives setting out the way in which you wish your rights to be exercised, after your death. You are expressly informed that you also have the right to object to the processing of your personal data on the basis of legitimate reasons, and the right to object to the use of such data for commercial prospecting purposes. To exercise your rights, please send an email to the following address: serviceclients@panery.fr

You are also entitled to file a claim with a supervisory authority.

THE SECURITY OF YOUR PERSONAL DATA

We ensure the security of your personal data by implementing reinforced data protection through the use of hardware and software security measures.